Landline Call Forwarding Guide
Forward missed or unanswered calls from your landline to your LeadSMS number in under 5 minutes.
⚠️ Important
Most UK landlines use star codes. If your provider is VoIP (like business phone systems), you may need to use their dashboard instead.
Step 1: Enter the call forwarding code
Dial the following from your landline keypad, then press call:
Forward when NO ANSWER
*61*[your LeadSMS number]#
Forward when BUSY
*67*[your LeadSMS number]#
Forward when UNREACHABLE
*62*[your LeadSMS number]#
Set ring delay (optional)
Control how long the phone rings before forwarding:
This sets 20 seconds before a call is treated as missed.
Step 2: Test and manage your forwarding
You can check or cancel call forwarding at any time using the codes below.
| Condition | Check | Cancel |
|---|---|---|
| No answer | *#61# | ##61# |
| Declined | *#67# | ##67# |
| Unreachable | *#62# | ##62# |
| Cancel all diverts | — | ##002# |
Step 3: Test it
Call your landline from another phone and let it ring out. The missed call should appear in your LeadSMS dashboard within seconds.
Common issues
Code doesn’t work
Your provider may require you to enable call divert in your account settings first.
Calls don’t forward
Check the number format and make sure international format (+44...) is used if required.
VoIP systems behave differently
Systems like 3CX, RingCentral or Teams Phone often require dashboard-based routing instead of star codes.